PRIVACY & RETURNS
Innovative Creations Ind. (“ICI”) is committed to protecting your privacy. We use the information we collect about you to process your order and to provide a personalized shopping experience. We will never make your phone number, e-mail address, or mailing address available to any other company or organization.
When you supply us with your telephone number, we will only use it if we need to ask you a question about your order. We will never make it available to any other company or organization.
Email Address Privacy
When you supply us with your email address, we will only use it to send your order tracking information or if we need to ask you a question about your order. Your email address WILL NOT be added to our Email Newsletter unless you request it, or if you opt-in during checkout. You must request to be added to our Email Newsletter. We will never make your email address available to any other company or organization.
Concerning email communications from us, you may opt-out of our non-transactional emails by emailing at any time with your name, email address, and the request to be removed.
We may continue to send you certain transaction-related email communications (e.g., emails regarding account notifications, purchases, billings, shipments, returns, customer support questions, consumer surveys, and similar information regarding your use of the Site and Services).
Email Newsletter Signup
If you choose to subscribe to our Email Newsletter, you will receive occasional emails from us about new products, specials, tips, and other promotions. If you have an email spam filter, please add to your safe senders' list.
INFORMATION WE COLLECT
We collect information that personally identifies you, such as your name, address, zip code, credit card number, telephone number, e-mail address, and other personally identifiable information that you choose to provide us with or that you choose to include in your ICI profile or account ("Personal Information"). You may be asked to provide us with Personal Information when you register with the Site, make a purchase or use any of our Services, and at other times. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to make purchases or use some or all of the features of the Site or Services.
Usage Data and Site Activity
We automatically collect information in connection with the actions you take on the Site ("Usage Data"). For example, each time you use the Site we automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with your username and profile. We do not disclose the associated information to third parties.
Cookies and Web Beacons
HOW WE USE INFORMATION AND WHEN WE MAY SHARE AND DISCLOSE INFORMATION
We use Personal Information for internal purposes, such as to provide you with the Site and Services, to improve the Site and Services, to notify you of new products or Services, and to otherwise communicate with you about ICI and information relating to your transactions. We will not disclose Personal Information to third parties. We may disclose to third parties certain Usage Data regarding the Site and Services. However, in such cases, your Usage Data is aggregated with the Usage Data of others and does not identify you individually.
Profile Information You Make Available to Others
By using the Site or the Services, you may make certain of your Personal Information available to others. For example, if your username contains your real name, and you post a comment in a public area of the Site, other users may see your name and other information from your public profile that you choose to make available to others, such as your location. The information you choose to make publicly available may be accessed by users who use the Site or Services and may be accessed by commercial search engines such as Google and Bing to the extent that such engines are permitted to access the Site.
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who we believe have privacy practices that are consistent with ours ("Third-Party Providers"). For example, we may contract with Third-Party Providers to provide certain services, such as website hosting and maintenance and data storage and management. We only provide our Third-Party Providers with the information necessary for them to perform these services on our behalf. Each Service Provider is expected to use reasonable security procedures and practices appropriate to the nature of the information involved to protect your Personal Information from unauthorized access, use, or disclosure. Third-Party Providers are prohibited from using Personal Information other than as specified by ICI.
Third-Party Services and Applications
Through the Site and the Services, you may have the ability to elect to access third-party services and applications, such as Facebook and other social networks. When you do so, you may be able to import information from those other services and applications and share content with those services. Some of those third-party services may also provide us with information from your accounts which may enable us to enhance and personalize your use of the Site and Services (e.g., so that you can follow your Facebook friends’ activity on the Site or Services). If you elect to use such third-party services or applications through the Services, the information you share with such third-party services and applications will be subject to their privacy policies and your privacy settings for such services. You also may be able to control or block such sharing by changing your privacy settings in such services or applications.
Compliance with Laws and Law Enforcement
ICI cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to the government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of ICI or any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
Sharing Information with Others
Please be aware that whenever you share information on public forums on the Site, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.
ICI recognizes the importance of safeguarding the confidentiality of your Personal Information. Accordingly, we employ reasonable measures designed to protect your information from unauthorized access, disclosure, and use. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.
ICI does not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records. In addition, we recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet.
Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using our Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.
Return & Exchange Policy
Thank you for shopping at ICI!
If you are not entirely satisfied with your purchase, do not worry, we are here to help!
You have 30 calendar days to return an item from the date it was purchased.
To be eligible for a return, your item must be unused and in the same condition that it was received in. Your item must also be in the original packaging.
Your item will also need to have a receipt or proof of purchase as warranties are not transferrable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
All returns are subject to a 20% restocking fee. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please do not hesitate to contact us.