Return Policy

RETURN & EXCHANGE POLICY

*Applies only for online orders placed directly through icionline.com*

Thank you for shopping at ICI!

If you are not entirely satisfied with your purchase, do not worry, we are here to help!

Returns

You have 30 calendar days to return an item from the date it was purchased.

To be eligible for a return, your item must be unused and in the same condition that it was received in. Your item must also be in the original packaging.

Your item will also need to have a receipt or proof of purchase as warranties are not transferrable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

All returns are subject to a 20% restocking fee. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying the shipping costs of returning your item.

Contact Us

If you have any questions on how to return your item to us, please do not hesitate to contact us.

Address: 10016 South 51st Street. Phoenix, AZ 85044
Phone: 1(800)-626-8746 EXT 1
Email: sales@icionline.com
Hours: Monday – Friday: 7:00 AM – 3:30 PM (AZ)