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Shipping Information
ICI utilizes FedEx, UPS Ground, and various LTL carriers to deliver shipments across the United States and Canada. Shipping options will be provided at checkout.
For Returns
For returns, customers are responsible for the shipping costs associated with returning the item. Please note that shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.
RETURN & EXCHANGE POLICY
*Applies only for online orders placed directly through icionline.com*
Thank you for shopping at ICI!
If you are not entirely satisfied with your purchase, do not worry, we are here to help!
You have 30 calendar days to return an item from the date it was purchased.
To be eligible for a return, your item must be unused and in the same condition that it was received in. Your item must also be in the original packaging.
Your item will also need to have a receipt or proof of purchase as warranties are not transferrable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
All returns are subject to a 20% restocking fee. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please do not hesitate to contact us.
Address: 10016 South 51st Street. Phoenix, AZ 85044
Phone: 1(800)-626-8746, EXT 1
Email: sales@icionline.com
Hours: Monday – Friday : 7:00 AM – 3:30 PM (AZ)